Returns and Refund Policy

JustSold.shop prioritizes your complete satisfaction with every wall art decor purchase. All physical products qualify for returns or exchanges within 30 days of delivery receipt.

Return Conditions

Items are eligible when returned:

In like-new condition with all original packaging and hardware intact

Accompanied by your order confirmation or receipt

Not customized beyond standard options listed

Steps to Initiate a Return

Start by emailing us at contact@justsold.shop for approval. Once confirmed, we provide:

A prepaid return shipping label

Detailed packing guidelines

Return authorization number (RA# required on all packages)

Note: Returns arriving without prior authorization cannot be processed.

Issues with Your Order

Report problems immediately upon receipt, including:

Damaged frames, prints, or packaging

Incorrect design, size, or color shipped

Missing components or hardware

Non-Returnable Items

These cannot be accepted:

Custom artwork with personalized text/images

Final sale or clearance decor

Fragile items damaged due to improper handling post-delivery

How Exchanges Work

Return your original item following our process

Place a new order for your preferred size/style simultaneously

We'll credit approved returns toward your replacement purchase

Refund Timeline

Once received and inspected (typically 3-5 business days):

You'll receive approval/denial confirmation

Original payment method credited within 5-7 business days

Bank processing may add 3-10 days for funds to appear

Get Help Fast

Email: contact@justsold.shop

Phone: +1 205 229 6104

Address: 5410 Lomas Blvd NE, Albuquerque, NM 87110